Customer terms & Privacy Policy
Customer terms
Customer terms
1. general provisions
These General Terms and Conditions of Sale govern the terms and conditions under which IQONIQ srl (hereinafter referred to as “IQONIQ” or the “Seller”) will provide the user (hereinafter referred to as the “User”) with Limited Edition Prints* (hereinafter also referred to as “graphics” or “limited editions”).
These Terms and Conditions apply exclusively to the Products and Services sold by IQONIQ through its Website.
Users are required to carefully read these General Terms and Conditions of Sale and fully understand them before placing an order for any Product and/or Service available on the Website. When the User intends to place an order, they must confirm that they have read, understood, and accepted the content of these Terms and Conditions. Should the User not accept these General Terms and Conditions of Sale, they will not be able to place any purchase order. Users are encouraged to print and retain a copy of this document.
IQONIQ, represented by its legal representative Brian Nuciforo, is headquartered in Milan, Via Lesa 1, 20125, with Tax Code and VAT number 13049410965.
Customer terms
2. Conclusion of the online sales contract
The purchase order (hereinafter referred to as the “Order”) represents the User’s intent to purchase the specified Product(s). The Order will be considered submitted upon the completion of the online purchase procedure in the dedicated section of the Website. After submitting the Order, the User will receive an email confirming receipt of the Order, which will include the Order Identification Number and the product details.
Each Order is subject to approval by IQONIQ and will be deemed accepted (and the online sales contract for the Product considered finalized) when the User receives an email confirming the shipment of the Product (hereinafter referred to as the “Shipping Confirmation”).
IQONIQ reserves the right to reject any Order at its discretion. Should IQONIQ refuse an Order, the User will be contacted by Customer Service via email to be informed of the rejection and will receive a refund—using the same payment method employed by the User—without undue delay for any payment already made.
Before concluding the contract, the User will be required to confirm that they have read and understood the general terms and conditions of sale, including the information regarding the right of withdrawal and the processing of personal data.
Customer terms
3. Right of Withdrawal
As specified by Article 52 of Legislative Decree 206/2005 (“Consumer Code”), the User may withdraw from the Contract within 14 days from the date of delivery of the Product. To comply with the withdrawal deadline, the User must follow these instructions before the end of the withdrawal period:
- Product Care and Return Condition: The User must take all appropriate measures to preserve the Product and do everything possible to ensure that the Product is returned in the best possible condition, including its original undamaged packaging, accompanying documentation, and any other components. If the User complies with these measures, they will be entitled to a refund of the Product’s purchase price as outlined below.
- Withdrawal Procedure: To withdraw from the Contract, the User must send a specific communication to IQONIQ no later than 14 days from the Product’s delivery. This communication must be sent via email to info@iqoniqart.com, including the Order Identification Number and the User’s intention to withdraw from the Contract.
Upon sending the withdrawal notice, the User must return the Product to the following address no later than 14 days from the date the withdrawal was communicated to the Seller: Via Lesa 1, Milan 20125, IQONIQ Srl
Customer terms
3. Right of Withdrawal
It is understood that the shipping costs for returning the Product will be borne by the User, who will also be responsible for the integrity of the Product until it is delivered to the Seller. For more information regarding the right of withdrawal, the User may contact IQONIQ Customer Service at +39 3468467120 or via email at info@iqoniqart.com.
If the User decides to return the Product and exercises their right of withdrawal within the 14-day withdrawal period, IQONIQ will refund the purchase price paid by the User within an additional 14 days, in accordance with Article 56 of Legislative Decree 206/2005. The refund will be issued using the same payment method used by the User for the online purchase, excluding any costs incurred by the User to ship the Product back to the Seller.
IQONIQ is not required to refund additional costs if the consumer expressly chooses a delivery method different from the least expensive standard delivery method offered. IQONIQ reserves the right to withhold the refund of the amount paid by the User until the Products have been received at the address specified above, or until the User provides proof of having returned the Products, whichever occurs first.
IQONIQ will not consider return/refund requests in cases where the returned Product is found to be damaged due to improper use, negligence, physical damage, aesthetic or surface alterations, tampering, or wear and tear. Similarly, requests for the return of Products that contain personal items of the User or Products with a serial number different from the one indicated on the delivery document accompanying the purchased Product will not be accepted.
Customer terms
4. Delivery methods
For the regulation of delivery and transfer of risk for the products, full reference is made to the provisions specified in Annex No. 1 (TRANSPORT REGULATIONS), which can also be consulted on the DHL website. Shipments cannot be delivered to P.O. boxes or postal codes.
Shipments will be delivered to the recipient’s address provided by the sender (IQONIQ) or by the recipient themselves, as specified in the following paragraph, but not necessarily directly into their hands. The company responsible for the transportation and delivery of the products (DHL) may inform the recipient of an incoming shipment or a failed delivery.
The recipient may be offered alternative delivery options, such as delivery on a different day, delivery in front of their residence, to a different address, to a DHL service point, or to a third party.
The delivery times for shipments are to be considered indicative and in no way binding.
Customer terms
5. Price and payments methods
The prices applicable to the Products are those indicated on the Website, except in cases of material and recognizable error. The prices shown on the Website do not include shipping costs, which will be explicitly indicated in a subsequent section of the online purchase process. Product prices are inclusive of VAT.
IQONIQ reserves the right to modify, at any time, the prices of the Products and the associated shipping costs. It is understood that any changes will not, under any circumstances, affect contracts already concluded before the modification
Payment for the Products can be made using the following methods:
- Visa
- Mastercard
- Amex
- Apple Pay
- Google Pay
- PayPal
Customer terms
6. Modification of the conditions
IQONIQ reserves the right to modify these Terms and Conditions at any time, providing specific notice on the Website. The User acknowledges and agrees that any changes to these General Terms and Conditions of Sale will apply to orders placed by Users after the date the changes are communicated.
Customer terms
7. Iqoniq website
IQONIQ declares that it holds all intellectual property rights related to and/or concerning the Website and/or the materials and content available on the Website. These General Terms and Conditions of Sale do not grant the User any license to use the Website and/or individual content and/or materials available thereon. Any other use or reproduction of the Website or the materials or content therein is strictly prohibited.
IQONIQ makes no explicit or implicit warranties regarding the Website. IQONIQ will make efforts to ensure that the Website is available 24 hours a day without interruption, but it cannot be held responsible if, for any reason, the Website is inaccessible and/or not operational at any time or for any period.
Access to the Website may be temporarily suspended without notice in case of system failure, maintenance, repairs, or for reasons entirely beyond IQONIQ’s control or due to Force of Major events.
Customer terms
8. Privacy
The protection and processing of your personal data will be carried out in accordance with our Privacy Policy, as specified in Annex No. 2 (PRIVACY POLICY), which can be consulted on the Website, as well as in accordance with the Privacy Notice regarding the processing of personal data in relation to purchases made on the Website.
Customer terms
9. Applicable law and competent court
These General Terms and Conditions of Sale and the Contracts governed by them are exclusively regulated by the current Italian law. For any dispute that may arise between IQONIQ and the User in relation to the General Terms and Conditions of e-commerce Sale and/or individual Contracts, the exclusive competent jurisdiction will be that of Milan.
Customer terms
10. Contacts and Customer Support
All communications from users must be sent to the email address info@iqoniqart.com. Alternatively, users can contact Customer Service at the phone number +(39) 3468467120. The postal address is: Via Lesa 1, Milan 20125.
Privacy policy
IQONIQ PRIVACY POLICY
Iqoniq is an eCommerce website dedicated to the sale of prints and multiples by historical artists. The protection of users’ personal data is of utmost importance to us. This Privacy Policy describes how we collect, use, protect, and share your personal data when you visit or use our website.
1. Data Controller:
The Data Controller is Iqoniq s.r.l.
Email: info@iqoniqart.com
Sede legale: Via lesa 1, Milano, Italia
2. Types of Data Collected
While using our website, we may collect the following categories of personal data:
- Data provided directly by the user: name, surname, email address, shipping address, phone number, and payment details.
- Data collected automatically: IP address, browser type, operating system, and browsing data (via cookies or
similar technologies). - Purchase-related data: purchased products, preferences, and order history.
Privacy policy
IQONIQ PRIVACY POLICY
3. Purpose of Data Processing
The personal data collected will be processed for the following purposes:
- Contract execution:
– Managing orders and shipments.
– Processing payments.
– Providing customer support.
- Compliance with legal obligations:
– Adhering to tax and accounting regulations.
- Marketing and communication:
– Sending newsletters and promotions (with explicit consent).
– Analyzing preferences to improve our services.
- Security and fraud prevention:
– Protecting against unauthorized access or illegal activities.
4. Legal Basis for Data Processing
The processing of your data is based on the following:
- Execution of a contract: To complete purchases and deliver products.
- User consent: For marketing activities and the use of cookies.
- Legal obligation: To comply with applicable regulations.
- Legitimate interest: To improve services and prevent fraud.
Privacy policy
IQONIQ PRIVACY POLICY
5. Data Sharing
Iqoniq does not sell your personal data to third parties. However, we may share your data with:
- Service providers: For managing shipments, payments, and website hosting.
- Competent authorities: In cases of legal obligations or regulatory requests.
- Marketing platforms: For sending promotional communications, with prior consent.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless
legal obligations require longer retention (e.g., 10 years for tax-related data).
7. User Rights
Under EU Regulation 2016/679 (GDPR), you have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Object to or limit data processing.
- Request data portability.
- Withdraw consent (for marketing purposes).
- File a complaint with the Data Protection Authority.
To exercise your rights, contact us at: info@iqoniqart.com.
Privacy policy
IQONIQ PRIVACY POLICY
8. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure. However, no system can guarantee absolute security.
9. Cookies and Similar Technologies
Our site uses cookies to enhance navigation and analyze user behavior. For more details, please refer to our Cookie
Policy.
10. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy to reflect legislative or operational changes. You will be notified
through the site or other appropriate channels.
11. Contact Information
For any questions or requests regarding this Privacy Policy, you can contact us at:
Email: info@iqoniqart.com
